It is always a pleasure to give your orders our personal attention. Whether you have ordered flowers yourself or have received them as a gift , please contact us at once if there is problem Substitution Policy : Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. FLOWERS : In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used. PLANTS : For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used. SPECIALTY GIFTS : Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.